Yesterday was a gift of a day.
Despite being only a week away from Thanksgiving, the temperature soared to sixty-five degrees under nearly cloudless, bright blue skies. The unseasonably beautiful weather lifted spirits, dissolved the Monday Blues, and incited several spontaneous acts of truancy.
The day was truly delightful.
Delightful (n): great pleasure; joy … [Middle English delit, from Old French, a pleasure, from delitier, to please, charm …]1
Delightful is not a word we use very often. It seems, perhaps, slightly antiquated for our times – a little too naive, a little too simple.
Such a shame.
To me, delight is more than just pleasure or even joy. Delight embodies a more complex feeling that is layered with the sense of having been given a gift (as in when we say, “Delighted to meet you”) and a sense of surprise – of happily coming upon some unexpected goodness, beauty, or kindness.
So, to be delighted is to be gently jolted out of your everyday existence by someone or something presenting you with an unexpected gift.
As I strolled down the sunny side of the street on my way to the deli, I thought about things that bring delight: receiving a smile from a stranger, watching a dog’s exuberant play, or hearing a favorite song. I remembered the way an unexpected note from a friend (written by hand and sent via old-fashioned snail mail) warmed my heart with its unanticipated arrival and generosity of time and emotion.
The things that bring delight are usually small and simple. They are unasked for treasures that brighten our day and restore our faith in the virtue of humanity. They are the unassuming tokens, words, and experiences that pull us, for a moment, outside the daily grind and into a new, more positive perspective.
Delight opens us up.
Without requiring vulnerability or confession, delight invites us to be in a space where good things happen. It invites us to see the best in people and situations. It reminds us that, as savvy and cynical as we might be sometimes, we never really lost our capacity for joy and wonder.
Delight can come from many quarters, but it rarely turns up in a business context. When it does, it is so unexpected and feels so much like a gift that its presence creates a dramatic shift in how customers perceive your brand and your brand’s value. It can transform your relationship and open up new opportunities to interact on an entirely different level.
So, I’m wondering, is delight a part of your brand?
1 The American Heritage Dictionary of The English Language, Fourth Edition, Houghton Mifflin Company, 2000